Frequently Asked Questions

How can I contact The Monastery Gift shop ?

You can call us at 860 519 4088  or email us at: monasterygiftshop@catholic.org or benedictinemonks@catholic.org

How do I know my transaction will be safe?

Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.

What happens after I’ve placed my order?

 ***Please note that orders for any food products or imported items may take between 5-10 business days to be processed and shipped regardless of the shipping method, Due to UPS delays(they only ship Monday to Friday) and order delays (our offices are closed on Saturdays and Sundays)***  Our on line shop is open 24/7 All orders are processed Mon-Fri. Thank you for your understanding.  All orders that are not food items are processed with five days of your order confirmation.                                   

How are products delivered to me?

We Ship by UPS Priority or by UPS. You Make you shipping choice at order check out.

What is your refund or exchange policy?

All sales are final.

PRODUCT Allergy Information

 Please note for those with certain food allergies, that some of our products are made with nuts,milk and by products. Glutin and 
color addivtives.Those with high levels of sensitivity to these products should avoid ALL foods on our website. Another source of concern to some of our customers is preservatives, because of FDA requirements on both State and Federal levels require some products to contain ingredients that will keep the shelf life for a certain period of time.
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